HELP IN THE FIELD
Keep your work moving.
Questions, unexpected behavior or an idea for a better workflow? Get in touch.
Opens a form hosted by Tally. No email app is needed. Share a bug report, feature request or other feedback; contact email and app version are optional. Please leave out sensitive client and site details. How we handle feedback.
Email supportyibu728@gmail.com
Include your app version, iOS version and a short description of what happened. Please remove client details and sensitive site information from any screenshots.
Quick answers
Can I work without a connection?
Manual project and issue entry, locally available photos, and local report generation work offline. Speech services, purchases and some sharing destinations may need a connection. Photos stored only in iCloud may need to download first.
My photos or voice input are unavailable.
Check Punchlist’s permissions in iOS Settings. If voice input is unavailable, you can still type and save the issue. If a photo is only in iCloud, reconnect and download it before working offline.
An export failed. Did it use a free export?
Preview, cancellation and failed generation do not consume the allowance. A successfully generated export file does. Keep the project and retry, or contact support with the format and any error shown.
I shared a report, but the recipient did not get it.
The share or email action hands the file to another app; it cannot confirm delivery. Open the saved report in Reports, then try another sharing method or save it to Files and send it manually.
Why does an old report show old issue details?
Generated reports are snapshots. Create a new version after editing the project or adding completion evidence. Previously sent reports stay unchanged.
How do I restore Pro or manage a subscription?
Use Restore Purchases in Punchlist with the Apple Account used to purchase. For subscription builds, manage or cancel in iOS Settings → your name → Subscriptions. Availability and billing follow the purchase shown by Apple. Refund requests go through Apple’s refund support.
Can you recover my projects?
The current app stores project data on your device; support cannot retrieve it from a Punchlist server. Keep copies of important exports and check your Apple backup settings before removing the app or changing devices.
Testing Punchlist
If you are using a TestFlight build, you can also send feedback from TestFlight or take a screenshot and choose Share Beta Feedback.
Read the beta testing guide →